Privacy Policy
Last updated: October 2026
About this policy
This Privacy Policy explains how Waverly Storage and Retail Pty Ltd ("we", "us", "our") collects, uses, stores and discloses personal information. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
We only collect information that is reasonably necessary to provide our services. This may include:
- your name, company name, phone number and email address
- identification you show when you sign a storage agreement, and the details of any authorised person or alternate contact
- payment details needed to process storage fees and shop purchases
- access records and security camera footage at the facility
- details you include in an enquiry, quote request or message to us
How we collect it
We collect personal information when you email us or deal with us in the course of business. We may also receive information from third parties you have authorised to share it with us.
How we use it
We use personal information to:
- provide and manage storage agreements and facility access
- prepare and confirm packing kit and shop orders
- contact you about your account, overdue fees or changes to access
- respond to enquiries and provide quotes
- issue invoices and manage accounts
- meet our legal and regulatory obligations
Disclosure
We do not sell personal information. We may share it with service providers who help us run our business (for example IT, payment and accounting providers, and subcontractors who help deliver our services), on the condition that they protect it. We may also disclose information where required or authorised by law.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. When information is no longer needed, we take reasonable steps to destroy or de-identify it.
Access and correction
You can ask to access or correct the personal information we hold about you by contacting us by emailing [email protected]. We will respond within a reasonable time.
Complaints
If you have a concern about how we have handled your personal information, please contact us first by emailing [email protected]. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
Website data
This website does not use advertising cookies. Our hosting provider may keep standard server logs (such as IP address and pages visited) for security and performance purposes.